Manager and billing help
Sign in, open Settings, then use Subscription to review your plan, update your payment method or cancel through Stripe. Use the support ticket option if you need help.
Open manager workspace →CHECKCONTROL SUPPORT
Get help without being passed around.
Contact us before sign-in, or sign in to send a secure ticket already linked to your organisation.LIVE SERVICE STATUSChecking CheckControl…
EMAIL SUPPORT
One route to a real person.
Write to support@checkcontrol.org or use the form below. For a live issue stopping a team from completing checks, use the urgent access route so it is clearly triaged.Staff access help
Open your invitation in Chrome on Android or Safari on iPhone. Follow the invitation steps, then use the installation guide below to add the staff app.
Join your organisation →Security and privacy
Use the public contact form and select Security disclosure or Privacy. Do not include secrets, passwords, recovery codes or payment credentials.
Read the trust centre →YOUR STAFF APP
Keep CheckControl on your phone.
Sign in with your individual staff account. Your checks and reports stay linked to your organisation.
Android · add CheckControl to your Home Screen
- Open your CheckControl invitation or workspace in Chrome on your Android phone.
- Open the three-dot menu. Choose Install app or Add to Home screen, then confirm.
- Open the CheckControl icon from your Home Screen or app list and sign in with your own account.
- Enable notifications from your profile if you want alerts on this device.
If you are adding photo evidence, keep a connection while you send the check. If a photo will not send, open CheckControl in Chrome and retry it there; the saved check remains available.
Google’s Android installation guide ↗iPhone · add CheckControl to your Home Screen
- Open your invitation or workspace in Safari.
- Tap Share, then choose Add to Home Screen.
- Choose Open as Web App if it appears, then tap Add.
- Open the CheckControl icon and sign in with your own account.
For photo evidence, keep a connection while you send the check. If an iPhone Home Screen upload does not finish, open CheckControl in Safari and retry it there; your check stays saved.
Native iPhone app · awaiting Apple approval
The App Store download link will appear here once Apple approves it. Until then, you can use CheckControl from your Home Screen.
Native Android app · coming soon
Until the Android app is released, install the secure CheckControl web app from Chrome using the steps above.
Adding CheckControl to your Home Screen does not create a staff account. Your manager supplies access. Keep an internet connection for photo uploads and live updates.
START HERE
Answers before you need a ticket.
These short guides cover the questions managers and staff ask most often.Setting up your first site+
Add the sites, roles and shift patterns your organisation needs, then start with one of the operational templates or build a routine around your own existing checks.
Inviting your team+
Managers send an invitation. Staff should open that invitation on the phone they use for their shift and follow the secure join steps provided.
Building a checklist from your current process+
Bring the questions you already use, decide which answers need evidence and assign the routine to the people and shifts responsible for completing it.
What happens when a check fails?+
Record the answer and explanation against the exact check. Where appropriate, attach evidence and use the manager view to follow the issue through.
Exporting records for an inspection or review+
Managers can export daily, weekly, monthly and yearly operational records in PDF and Excel, plus individual check and issue reports. Use the manager workspace if you need a specific period or record.
Plans, billing and adding more sites+
Open Settings → Subscription in your manager workspace. Review an upgrade in Stripe before confirming, then add sites within your new allowance. Your existing checks, staff and records stay in place.
CheckControl support will use your organisation, enquiry or ticket code. We will never ask you to disclose a password, recovery code or complete bank details.